Contact Us

New Customers

If you are a school and interested in learning more about our services, please contact us at:

0300 123 6797 (Option 2) and ask for one of our Business Relationship Managers who will be pleased to help, or alternatively you can email us directly on educationdigitalservices@lancashire.gov.uk. 

For Existing Customers:

To find out more about your current service features, additional options or to enquire about your SLA or billing contact, email educationdigitalservices@lancashire.gov.uk or alternatively call 0300 123 6797 (Option 2) (8am to 5pm, Monday to Friday).

For all technical and service support:

Self Service:   https://educationdigitalservices.lancashire.gov.uk/my-incidents.aspx

Telephone:      0300 123 6797 (Option 1 for technical support and Option 3 to speak to a member of                             the Schools Application team for SIMS consultation support)

Please go to our support page for further information.

Education Projects

Lancashire County Council Education Digital Services proactively carry out a variety of service improvement projects during each year. From time to time, your school may be asked during a project to contact us via a dedicated email address. Please always provide your school name and site code when emailing us:

Specialist support during project rollouts - educationprojects@lancashire.gov.uk